Automation

Unleash the potential

of AI in customer Support.

Astro System merges AI email assistance, help desk services, and AI-driven dispute resolution, enabling you to minimize expenses, uplift your support staff, and ensure customer contentment.

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AI Support

Support Management System

Customer Facing Help Desk

Zendesk Integration

Klarna Dispute Management

THE

KNOWLEDGE BASE (RAG)

Charge AI with knowledge

about your business.

AI integrates takes existing company data and uses it as a knowledge base. Simultaneously it builds a QA database by observing what human staff members do in terms of support.

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STEP BY STEP - AI PROCESS

Our secret formula to sophisticated AI responses.

Our AI mastery blends analyzing queries, extracting answers, and fine-tuning for a personalized, empathetic touch.

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Step 1 | Customer Ticket Submission

Initially, customers connect with the support team via multiple platforms, including forms, Zendesk, or chatbots, to submit their issues, providing essential details of their concerns.
Step 2 | Knowledge Retrieval

The system employs a vector database to fetch relevant data for the customer's issue from a variety of sources such as articles, AI knowledge bases, and prior interactions, aiming to compile informative content.
Step 3 | Answer Extraction

AI analyzes the gathered information and the customer's query, employing algorithms to identify the most suitable solution by correlating the query's context with the acquired knowledge.
Step 4 | Email Draft

The system prepares an email draft, articulating the solution succinctly yet effectively, ensuring it directly addresses the customer's issue with a balance of professionalism and empathy.
Step 5 | Hallucination Elimination

To counter AI's potential inaccuracies, this step rigorously reviews the draft for precision and pertinence, ensuring the response is dependable by cross-verifying with the initial query and collected data.
Step 6 | Email Fine Tuning

The email draft undergoes refinement to enhance its human-like qualities, adjusting tone and style to make it more relatable and ensuring the communication feels personal and genuine.
Step 7 | Human Response Behaviour

The final step is scheduling the email to match the customer's time zone and communication habits, adding personal touches like timely greetings to create a more authentic and positive interaction experience.

Astro System's-MacBook-Pro ~ $

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Step 1 | Customer Ticket Submission

Initially, customers connect with the support team via multiple platforms, including forms, Zendesk, or chatbots, to submit their issues, providing essential details of their concerns.
Step 2 | Knowledge Retrieval

The system employs a vector database to fetch relevant data for the customer's issue from a variety of sources such as articles, AI knowledge bases, and prior interactions, aiming to compile informative content.
Step 3 | Answer Extraction

AI analyzes the gathered information and the customer's query, employing algorithms to identify the most suitable solution by correlating the query's context with the acquired knowledge.
Step 4 | Email Draft

The system prepares an email draft, articulating the solution succinctly yet effectively, ensuring it directly addresses the customer's issue with a balance of professionalism and empathy.
Step 5 | Hallucination Elimination

To counter AI's potential inaccuracies, this step rigorously reviews the draft for precision and pertinence, ensuring the response is dependable by cross-verifying with the initial query and collected data.
Step 6 | Email Fine Tuning

The email draft undergoes refinement to enhance its human-like qualities, adjusting tone and style to make it more relatable and ensuring the communication feels personal and genuine.
Step 7 | Human Response Behaviour

The final step is scheduling the email to match the customer's time zone and communication habits, adding personal touches like timely greetings to create a more authentic and positive interaction experience.

OMNI-COMMUNICATION

A single support platform with everything in one place.

Streamline your operations by integrating your e-commerce platform, email, social media and payment disputes into one seamless workspace.

Meta Connection

Automate constant social media DMs and let them flow through one single interface.

Shopify Integration

Integrate with Shopify to handle order information right next to their support queries.

Klarna Disputes

Instant responses to dispute requests. Klarna through Shopify Payments is supported.

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THE

CX CHATBOT

An additional mouthpiece for exceptional CX.

We avoid using AI for live-chat due to the longer duration of our email-driven flows, which exceed 60 seconds per ticket for optimal quality, unsuitable for chatbot interactions.

Instead, our chatbot serves as an interface providing tracking and order information, along with the option to submit tickets that are then processed through our AI system.